Frequently Asked Questions

Check-in: 4:00PM
Check-out: 10:00AM

Late check-outs are based on hotel availability and may be requested through the front desk the morning of your departure. Late check-outs cannot be guaranteed. Late check-outs from 10:00 am to 12:00 pm will be charged an hourly rate of $50. Late checkouts after 1:00 pm will be charged an hourly rate of $100. After 3:00 pm the charge would be for an additional night stay.

Our cancellation, modification and deposit policy is as follows:

• Winter Season: A 30-day cancellation policy applies. Guests may cancel their reservation up to 30 days prior to check-in for a full refund of the 1-night room and tax deposit. Cancellations made within 30 days of the check-in date are non-refundable. At the 30-day mark, the remaining balance for the full stay will be charged and becomes non-refundable. Winter season dates: December 1st – April 30th.

• Summer Season: A 48-hour cancellation policy applies. Guests may cancel their reservation up to 48 hours prior to check-in for a full refund of the 1-night room and tax deposit. Cancellations made less than 48 hours before arrival are non-refundable. At the 48-hour mark, the remaining balance for the full stay will be charged and is non-refundable. Summer season dates: May 1st – November 30th.

• Deposit Requirement: A one-night deposit is required at the time of booking for all reservations, regardless of the season. This deposit will be applied to your stay and is subject to the cancellation policy outlined above.

We recommend reviewing your travel plans carefully before booking. For any questions or ADA bookings, please contact our reservations team at [email protected].

Snowpine Lodge does not allow pets, except for service animals. You must pre-register your dog with the Town of Alta. Please register here for a Temporary Dog License: Dog Licensing | Town of Alta

There’s a nightly resort fee of $25 per room per night from May through October and $50 per room per night from November through April.

The resort fee provides our guests with:

• Internet access
• The Nest and the Little Nest
• Outdoor pool and hot tub
• Ski lockers
• In-room water bottles
• Laundry Facilities

Rates are based on room-type (double occupancy, quadruple occupancy, etc.). Rooms and suites are subject to maximum occupancy policies.

Valet Parking fees are $25/night during the summer season and $55/night in the winter. Room rates do not include parking. We highly recommend you take transportation to and from the hotel as street parking demand is high in the winter. In the winter, if you do park on the street Thursday night – Sunday night or any holidays, and you aren’t using valet, you must register your car for Alta Parking. During the summer months, we offer free parking on the road across from the lodge. Fees are subject to change at any time.

Room Tax: 14.92%

Snowpine Lodge is a smoke-free environment. If smoke (including cigars, pipes, vapes, drugs, etc.) is detected you will be charged a minimum fee of $500. NO EXCEPTIONS.

At Snowpine Lodge, sustainability is at the heart of our operations, reflecting our deep commitment to preserving the natural beauty of the mountains we call home. We actively engage in cardboard recycling, reducing waste and promoting eco-friendly practices. One of our proudest initiatives is the installation of water bottle refilling stations, which have helped eliminate over 10,500 single-use plastic bottles (as of March 2025). We also encourage guests to reduce linen and towel changes during their stayover services, helping to conserve water and minimize waste. These efforts not only reduce our environmental footprint but also foster sustainable habits among our visitors. We care deeply about the environment because we live in these mountains and want to protect them for future generations. Snowpine Lodge is dedicated to being a responsible steward of the land, ensuring the pristine beauty of our surroundings endures for years to come.

If you have any suggestions or questions about our sustainability practices, please feel free to reach out to us at [email protected] or call the front desk at 801-742-2000.

Yes, we do! We love supporting local non-profits, as well as great causes everywhere! You can submit a donation request here. We look forward to receiving your submission.

If you recently visited Snowpine Lodge and left something behind, please email our team at [email protected] with a description of the item and the date it was lost. Alternatively, you can call us at (801) 742-2000 to provide the details and we’ll be happy to assist in locating your lost item

Cleaning and Sanitation

Our team has implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines and other governmental agencies. The frequency of cleaning and disinfecting the hotel, with additional focus on high-touch surfaces such as the front desk, elevators, door handles and public restrooms, has been increased to ensure a clean and safe environment for our guests and team members. This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants and team member service areas.

Physical Distancing

Guests are advised to practice physical distancing and maintain a space of six feet apart from others, our team members will be doing the same with reception and service areas reconfigured to assure a safe space between team members. The tables in our restaurant have been configured to allow proper spacing for diners and team members.

Guest Rooms

We have enhanced cleaning and sanitization protocols for our guest rooms to include the use of cleaning products and standards which meet recommended guidelines and are approved for use against viruses, bacteria and other airborne and blood borne pathogens and with particular attention to high-touch items and surfaces within the room.

Services & Amenities

The city, state and federal health and safety measures we’ve adopted mean that some of the regular services and amenities we normally provide may differ from what you’ve experienced in the past or is communicated on our website. Please contact us with any questions you may have.